PEMF Supply Return Policy
PEMF Supply has a 30 day return policy. Any return or exchange request submitted after the 30 day period will not be accepted.
All returns are subject to a 12% return charge providing the product is returned in like new condition.
To be eligible for a return, the product must be in be in the original packaging and in like new condition.
Please submit the purchase order number for the item you wish to return. No returns will be accepted without our confirmation and issuance of an RMA. “Return Merchandise Authorization”
Do not send returns to the manufacturer as they will not be returned or refunded. Upon approval of your return request, PEMF Supply may provide you with a prepaid return label and simple instructions to return your purchase.
After returns are delivered to PEMF Supply, our shipping department performs a series of tests and inspections to ensure that the item(s) returned are not damaged. An email notification will be sent to you to confirm that your return was received by PEMF Supply. We will also notify you of the approval or rejection of your refund request.
Approved refunds will be processed within 5 business days. The return charge is 12% for all returned items. The return shipping costs will be deducted from the total to be refunded if paid for by PEMF Supply. A credit will automatically be applied to your credit card or original method of payment.
A refund may not be granted if:
- The returned product has obvious signs of use and/or abuse
- The product is returned in poor condition, is damaged or missing parts or components of the packaging materials.
Late or missing refunds:
Please keep in mind that it may take a few days for your bank to credit your account or for funds refunded to be available or accessible to you.
If you haven’t received a refund or notification about your return, please contact us at firstname.lastname@example.org.
Demo or discounted items have the same return policy and warranty as regularly priced items.
Exchanges: (if applicable)
PEMF Supply will only replace items that are defective or damaged. We will not accept returns/exchanges for cosmetic issues not relating to the functionality of the product. Should you wish to exchange it for the same item, send us an email at email@example.com with a brief description of the the problem and pictures if possible. We will render our decision within 1 business day (in most cases) and issue you a prepaid return label.
To return your product, print the prepaid label and follow the simple return instructions provided, or, ship the item back and provide us with the tracking information.
You must use a trackable shipping service. We recommend shipping insurance and/or signature required for items over $1,000.00.
PEMF Supply is not responsible for delays in shipping related to postal disruptions and or natural disasters.