PEMF Supply Return Policy


30 Day Money Back Guarantee

PEMF Supply has a 30 day return policy. Any return or exchange request submitted after the 30 day period will not be accepted.

To be eligible for a return, the product must be in be in the original packaging and in like new condition.

Please submit the purchase order number for the item you wish to return.  No returns will be accepted without our confirmation and issuance of an RMA. “Return Merchandise Authorization”

Do not send returns to the manufacturer as they will not be returned or refunded. Upon approval of your return request, PEMF Supply may provide you with a prepaid return label and simple instructions to return your purchase.

Refunds:

After returns are delivered to PEMF Supply, our shipping department performs a series of tests and inspections to ensure that the item(s) returned are not damaged. An email notification will be sent to you to confirm that your return was received by PEMF Supply. We will also notify you of the approval or rejection of your refund request.

Approved refunds will be processed within 5 business days. A return fee of ($250.00) for all items over $700.00 or $60.00 for all other products excluding the Salt pipe, Salt pipe refill and Active shades) and your return shipping costs will be deducted from the total to be refunded. A  credit will automatically be applied to your credit card or original method of payment..

A full refund may not be granted if:

  • The returned product has obvious signs of use and/or abuse
  • The product is returned in a relatively poor condition, is damaged or missing parts or components of the packaging materials.

Late or missing refunds:

Please keep in mind that it may take a couple days for your bank to credit your account or for  funds refunded to be available or accessible to you.

If you haven’t received a refund or notification about your return, please contact us at customerservice@pemfsupply.com.

Demo items:

Only regular priced items may be refunded, unfortunately demo items cannot be returned unless it is for a warranty claim.

Exchanges: (if applicable)

PEMF Supply will only replace items that are defective or damaged. We will not accept returns/exchanges for cosmetic issues not relating to the functionality of the product. Should you wish to exchange it for the same item, send us an email at customerservice@pemfsupply.com with a brief description of the the problem and pictures if possible. We will render our decision within 1 business day (in most cases) and issue you a prepaid return label.

Shipping:

To return your product, print the prepaid label and follow the simple return instructions provided.

We encourage you to consider using a trackable shipping service or purchasing shipping insurance and/or signature required for items over $1,000.00.  

PEMF Supply is not responsible for delays in shipping related to postal disruptions and or natural disasters.